By Ellie, Jyoti, and Guri
We were searching for a restaurant for three very different tastes in food, a vegetarian, a meat-lover and a man who only can eat chicken, no red meat and seafood. It was not easy to find a restaurant to satisfy our expectations but Romer’s was providing various menus for three of us. And plus, we could try many kinds of local draft! It was the only common thing we had that we can drink beer.
We were excited to participate in Dine Out Vancouver 2018 festival.
<Ellie, Guri, and Jyoti from the left>
Atmosphere & Décor
Dining area was nicely arranged that they divided some part for big groups with more than 3 people and some part for the bar or couples. The restaurant was decorated with wood panels and uniquely designed lightings. The bar area was more lively with top part of beer drums, liquor bottles and colorful pictures while dining area is more simple but comfortable. We liked the modern décor and spacious ceiling but the music was kind of noisy so it was a little annoying when we were having conversation. We can say that the restaurant was well managed for cleanliness that tables, chairs, cutleries and plates are mostly clean. But the floor was a little slippery with water drops.
<Inside of restaurant>
Service & Food
This was a casual dining restaurant with a full table service. A manager escorted us to the table and gave us regular menu and Dine Out Vancouver menu but he didn’t explained or recommended about their menu even we told him that it was our first time there. So, it took a while for us to choose the food and had to ask a server about vegetarian menu several times. We found that they could change a non-vegetarian menu to a vegetarian menu on demand. For example, we could order Fraser valley chicken porcini without chicken and Righteous rib burger with veggie patty which was made from beans and vegetables.
<Dine Out Vancouver menu>
So, our vegetarian member ordered cauliflower wings for appetizer and Veggie burger for entrée.
A meat-lover ordered coconut shrimp for appetizer, steak for entrée and asked medium for steak doneness.
A chicken-eater ordered seasonal soup for appetizer and chicken porcini for entrée.
Decorations and plating of the food were gorgeous. All appetizers tasted great that cauliflower and shrimp fries were crisp and went really well with their dipping. And their recommended local draft was fresh and good with starters.
Dessert was also tasty with maple syrup flavored dipping but we had no choice except donuts. It could be better if they provide at least two dessert options for dine out event.
We were so disappointed on our entrée. A waitress served a vegetarian burger with bacon on the patty. So we had to ask her for veggie burger again, then she went back in the kitchen and just removed bacon from the burger and gave it back to a vegetarian. Because the veggie patty was covered with the bacon oil and flavor we asked her again that we needed a newly cooked veggie burger without any kind of non-vegetarian stuff on it. It seemed that she even did not know the meaning of being a vegetarian.
Next problem was with the food for a meat-lover. She ordered medium steak, but after getting her food she found that her steak was well-done. So she asked to a waitress for medium steak again. And it took her waiting for another 10 minutes without any food.
We should say their service quality was not good enough. A server was kind at first but after we asked her several things such as beverage menu, napkin and new cutlery, she was not kind anymore with cold attitude and served rudely. When we ordered a coke a server brought us a glass with 70% of ice and 30% of coke and put the coke glass very rudely with bang sound on the table. Even more, a manager was hit into our table mistakenly when he passed by our table, but didn’t say anything about it. No matter how good the food is, we were definitely sure that we would never come back to Romer’s again.
Going to a restaurant is not only about having a good food, but it also related to a good service. Conclusively in the end, it was not a pleasant experience having a meal at Romer’s. This is not a quite nice and friendly place for dining out. They were providing variety of Dine Out Vancouver menu including many choices of vegetarian food but we are wondering that they really care about vegetarians while they are serving a veggie burger with bacon.
However, it was good that we noticed several things that they give efforts on sustainability as providing local drafts, local vegetables and cheese. They also used hand dryers instead of paper towels and dual-flush toilets in the washroom.
To be a better local restaurant, we suggest to Romer’s, firstly, they should give proper attention to customers’ preference by asking about the food and about if they need anything else. Secondly, staff must keep charming and smiley face to make the customers feel comfortable.
Tourism Vancouver. (2018). Romer’s – Port Moody. Retrieved from https://www.dineoutvancouver.com/listings/romers-port-moody/43531/
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